Terms and Conditions of Service




Privacy Policy
(III)  Financial Arrangements
(IV)  Reselling_
(V)  Hardware, Software & other properties
(VI)  Age


Acceptable Usage
(VIII)  Liability


(X)  Termination
(XI) Refunds
(XIl)  Acceptance

(I) General

(II) Privacy Policy

(III) Financial Arrangements:

(IV) Reselling:

(V) Hardware and Software:

(VI) Age:

(VII) Acceptable Usage:

(VIII) Liability:

(IX) Indemnification:

(X) Termination:

(XI) Refunds

(XIl) Acceptance


a) This agreement is required to obtain and maintain service with MRM Hosting. It acts as protection for both MRM Hosting and its customers, to prevent misunderstandings, and to provide the framework for a legal recourse in the event of a dispute or violation.

b) MRM Hosting services may only be used for lawful purposes. Transmission or solicitation of any material which violates national &/or international laws which may apply in our local jurisdiction or your local area, is prohibited. This includes material which is obscene, threatening, harassing, libellous, or a violation of intellectual property laws. PORNOGRAPHIC CONTENT & WAREZ SITES ARE STRICTLY PROHIBITED.

c) You agree to indemnify and hold harmless MRM Hosting in any legal action which arises as a result of your use of our services, without limitation or exception.

d) MRM Hosting makes no warranties or representations of any kind for the services being offered, including warranties of merchantability or fitness for any purpose. You agree not to hold MRM Hosting responsible for any loss you suffer as a result of using our services, including but not limited to loss resulting from service delays and incomplete or interrupted service, regardless of cause. However, MRM Hosting agrees that any complete service interruption in excess of 24 hours may justify a refund or credit to its customers for the appropriate amount, but that no further compensation will be made. Scheduled outages and account suspensions do not count towards our refund policy.

e) You agree not to maliciously or intentionally interfere with the proper operation of the system, including but not limited to defeating identification procedures, obtaining access beyond that which you are authorised for, and impairing the availability, reliability, or quality of service for other customers. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorised access.

f) You agree that the security of your account or server is your own responsibility. You further agree that if you believe the security of your account or server has been compromised in any way, you will notify MRM Hosting immediately. You agree that if you become aware of misuse of your account or server, and do not notify MRM Hosting, you will be held responsible for that misuse. 

g) You agree not to transmit unsolicited or prohibited advertising through electronic mail or inappropriate Usenet postings through MRM Hosting's Server services. You specifically agree that the use of  MRM Hosting's services for transmission or intended destination of unsolicited mass mailings or postings (commonly known as "Spam") will cause your services to be terminated immediately and without warning, and that you will be held legally responsible for any and all damages to MRM Hosting, both monetary and in reputation, as well as hourly fees for reading the complaints which may arise.

h) You agree that we have the right and responsibility to fully cooperate in any legal investigation regarding any aspect of our services, including services sold to you.

i) You agree that backup of files is your responsibility and that MRM Hosting is in no way responsible for the loss of, or for saving or returning any data, files or directories stored on the server for/to the Client.

j) This agreement supersedes any written, electronic, or oral communication you may have had with MRM Hosting or any representative thereof, and constitutes the complete and total agreement between the parties.

k) Violation of any of the terms and conditions of this contract may result in the immediate termination of your services with MRM Hosting, at our discretion. Criminal or civil prosecution may result in extreme cases.

Privacy Policy

a) Your personal and/or business information
You agree to supply a current and truthful name, postal and billing address and telephone number for our records. Financial information that is collected is used for billing purposes only. Personal information held by us may include your name, date of birth, current and previous addresses, telephone/mobile/fax phone number(s), e-mail address(es), bank account or credit card details, occupation, login name and passwords. We also hold details of your web hosting services, including their status. If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

b) How we collect personal information
MRM Hosting collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in documents such as an application form;
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information; from the organizations identified below under �When we disclose your personal information�;
  • from our own records of how you use our services;
  • or when legally required to do so

c) How we use your personal information
Your personal information may be used in order to:

  • provide the services you require;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services;
  • gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services please email us at [email protected]

d) When we disclose your personal information
For the purposes set out above we may disclose your personal information to organizations outside MRM Hosting. The organizations to which we disclose information include:

  • outsourced service providers who manage the services we provide to you, including:
  • customer enquiries;
  • mailing systems;
  • billing and debt-recovery functions;
  • information technology services;
  • installation, maintenance and repair services;
  • marketing, telemarketing and door-knocking services; and
  • market research;

  • your representatives (eg. your authorised representatives or legal advisers); �    credit-reporting and fraud-checking agencies;
  • credit providers for credit related purposes such as credit�worthiness, credit rating, credit provision and financing;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organizations, as required or authorised by law;
  • organizations involved in:
  • a transfer/sale of all or part of our assets or business (including accounts and trade receivables);
  • and managing our corporate risk and funding functions (eg. securitisation);

  • other telecommunication and information service providers; and
  • our related businesses.

e) Help us to ensure we hold accurate information MRM Hosting takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That�s why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up to date with changes to personal information such as your name or address.

f) You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. MRM Hosting reserves the right to charge a fee for searching for and providing access to your information.

Financial Arrangements

a) Client agrees to a monthly, quarterly or yearly contract, and signifies such agreement by acknowledgement in the account set-up form or subsequent written agreement. A month is considered to be a calendar month. All accounts are effective 1st of the month. The date at which a new account becomes active shall be the date upon which notification is sent to the client of the IP number of the Client server, regardless of a new Domain Name being applied for or transfer of an existing Domain Name to the new server.

b) The first three months fees for a Domain Name account, plus set-up charges (if applicable), and registration fees (where applicable), shall be due prior to account activation. If an account is established within the first seven days of a month then the full monthly fee will apply. Accounts established after this period will be charged a pro rated amount for the first month plus the following two months in full.

c) This agreement will automatically renew for successive single monthly, 3 monthly or yearly periods unless cancelled in writing at least thirty days prior to the monthly renewal date. Client will receive an invoice via Email for hosting charges on or about the 1st of the month and payment is due 20th of the month. Renewal prices are subject to change. Renewal of services by client indicates agreement to any and all changes in the Terms & Conditions (this document).

d) (1) Accounts which are overdue by 28 days will have an overdue fee of $10.00 added to the invoice. 
     (2) Accounts which remain unpaid 7 days after this will be suspended & a reactivation fee of $25.00 added to the outstanding invoice. The hosting account will be suspended until payment in full is received.

e) MRM Hosting reserves the right, in its sole discretion, to deactivate or suspend the Client's account(s) upon an indication of credit problems including delinquent payments. In such case MRM Hosting is not responsible for saving or returning any data, files or directories stored on the server for/to the Client.

f) MRM Hosting reserve the right to increase charges at any time. Such increases will be advised at least one month prior to invoicing. 


a) Client is not allowed to resell the storage and/or  transfer services provided by MRM Hosting unless the express permission of MRM Hosting is sought.

Hardware, Software & other properties

a) Client is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access the MRM Hosting's services. MRM Hosting makes no representations, warranties or assurances that Client's equipment will be compatible with MRM Hosting's services.

b) IP Numbers: MRM Hosting maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

c) System Data Backups: Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients� responsibility to maintain local copies of their web content and information. If loss of data occurs due to an error of MRM Hosting , MRM Hosting will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of client in securing their account, by an action of the client or due to hacking MRM Hosting will attempt to recover the data from the most recent archive for a  fee of $125.00.


a)  Client certifies that he or she is at least 18 years of age.

Acceptable Usage

a) Unacceptable Activities:

These include spamming (sending unsolicited commercial email, as defined by the New Zealand Spam Act 2003) through the customers hosting account which is provided provided by MRM Hosting ;  mailbombing (inundating a user with email without any serious intent to correspond).  Distribution of mass emailing programs is also prohibited. If you are not sure if your actions will be in violation, please ask first [email protected].

b) Abuse of the legal rights of others:

Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. MRM Hosting supports free speech on the Internet, and will not suspend or cancel a customer�s account simply because it disagrees with the views expressed by any customer. Where there are allegations that a customer�s on-line activity has violated the legal rights of a third party, MRM Hosting will not substitute itself for a court of law in deciding tort claims raised by the third party. MRM Hosting reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

c) Abuse of the law:

MRM Hosting�s services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law; gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; stalking. Linking to illegal material is also prohibited. MRM Hosting reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

d) Other Behaviour:

The following examples of unacceptable behaviour are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask [email protected]

Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

e)  Privacy of Information:

Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. MRM Hosting is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network MRM Hosting or its customers may utilise. Client hereby agrees to indemnify and hold harmless MRM Hosting from any claim resulting from the Client's or another party's use of electronic mail service(s) on the Client's Server account(s).


a) Client expressly agrees that use of MRM Hosting 's service is at Client's sole risk. MRM Hosting, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, cannot warrant that the MRM Hosting's service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided though the MRM Hosting Server service, unless otherwise expressly stated in this Agreement.

b) Client hereby agrees that any material submitted for publication by MRM Hosting through Client's account(s) will not contain anything leading to an abusive or unethical use of the server product(s) or the host server(s). Abusive or unethical materials and uses include, but are not limited to: pornography, obscenity, violations of privacy, computer viruses, any harassing and harmful material or uses, any illegal activity or material(s) advocating illegal activity, and any infringement of privacy or libel.

c) Client hereby agrees to indemnify and hold harmless MRM Hosting from any claim resulting from Client's publication of material or use of those materials. MRM Hosting may or may not give notice before deactivating the use of an account(s) which MRM Hosting decides is an abusive or unethical use of, or a potentially illegal use of the Server account(s) or host server(s). In such case MRM Hosting is not responsible for saving or returning any data, files or directories stored on the server for/to the Client. Client hereby agrees to indemnify and hold harmless MRM Hosting for any claim resulting from the submission of illegal materials.

d) Under no circumstances, including negligence, shall MRM Hosting, its officers, agents or anyone else involved in creating, producing or distributing MRM Hosting's service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use MRM Hosting 's services; or that results from mistakes, omissions, interruptions, deletion or loss of files or data, errors, defects, delays in operation, or of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorised access to MRM Hosting 's records, programs or services.

e) Notwithstanding the above, Client's exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate dollar amount which Client paid during the term of this Agreement and any reasonable attorney's fee and court costs.


a) Client agrees that it shall defend, indemnify, save and hold MRM Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against MRM Hosting, agents, its clients, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Client, its agents, employees or assigns. 

b) Client agrees to defend, indemnify and hold harmless MRM Hosting against Liabilities arising out of (i) any injury to person or property caused by any products or services sold or otherwise distributed in connection with MRM Hosting's Server service; (ii) any material supplied by Client infringing on the proprietary rights of a third party; (iii) copyright infringement and (iv) any defective product which Client sold on the Server.


a) This Agreement may be terminated by either party, without cause, by giving the other party 30 days written notice.

b) MRM Hosting may at its sole discretion, cancel an account at any time if, in its opinion, the client has failed to abide by this agreement. In such case MRM Hosting shall be entitled to all reasonable costs and expenses of such enforcement including collection fees, court costs, and attorney's fees.

c) If the account is cancelled without due notice by the client, MRM Hosting may remove the hosting account from its servers. In such case MRM Hosting is not responsible for saving or returning any data, files or directories stored on the server for/to the Client. MRM Hosting will be entitled to payment for the month in which the account was cancelled. If the account has been paid for in advance MRM Hosting may, at its discretion, provide a refund or partial refund of the balance of the credit minus admin costs.


a) A full refund is given within 30 days of an application & acceptance of an account and or upon completion of work done if the customer is not satisfied with the service or work performed.

b) After 30 days no refund is given for the cancellation of a hosting account. and the remainder of the term of the account minus the used portion of the account will be given. The used portion is calculated at the maximum monthly cost. Original setup fees & administration charge of $100 also apply.

c) there is no refund given for design or other work performed after the 30 day period

d) Once registered with the relevant authorities, we cannot issue refunds on domain names.


a) Acknowledgement and acceptance of this agreement is required for an account to be set-up at MRM Hosting. By signing-up for hosting services you indicate that you have read, and understand, this service agreement in it's entirety and agree to be bound by it's content for the duration of an active or inactive account.

b) This Agreement constitutes the entire understanding of the parties. Any changes or modifications to this Agreement thereto are agreed to by the both parties upon renewal of services.

Effective 1 Jan  2005    � 1999-2005 All rights reserved
MRM Hosting

 � 2005  MRM Hosting   PO Box 145 Ashburton New Zealand  [email protected]